General Information | 0
Personal Information/Information We May Collect | 1
– Personally Identifiable Information
As a general matter, you can browse the Website without revealing Personal Information to us. However, there are a number of circumstances in which you may supply us with your personally identifiable information. Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, a phone number, an email address, credit card information, payment information, and billing address. In order to access certain information, services, or features that may be contained on the Website, we may require you to provide Personal Information. For example, we will collect certain Personal Information if you choose to subscribe to a mailing list, register for an account, participate in special offers, sweepstakes or other promotions, sign up for our chat rooms, message boards or blogs, or send questions or comments to us via e-mail. If you would like to purchase any products or merchandise offered for sale on the Website using a credit card, we also will collect your credit card information and a shipping address.
– Collection of Personally Identifiable Information From or Through Social Media Portals
When you interact with any Luna Volta property page or account on a social media platform, such as Facebook, Instagram, Twitter, Google+, or LinkedIn, we may collect the personally identifiable information that you make available to us on that page or account including your account ID or “handle.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personally identifiable information that we are permitted to collect by these social media platforms. If you choose to link to or access the Website with or through a social networking service, Luna Volta and that service may share certain information about you and your activities. With your consent, we also may share information about your activities, including what you view on the Website, with that social network’s users.
– Non-Personally Identifiable Information
Demographic data such as age, gender, and five digit zip code as part of collecting personally identifiable information.
Device information about your computer, mobile device, or other device that you use to access the Website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
Usage information about your use of the Website. This information includes, among other things, a history of the pages you view. We use this information to provide you a more customized experience on the Sites.
Additional “traffic data” such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses.
Aggregate data regarding the use of the Website.
– Collection of Personally Identifiable Information and Non-Personally Identifiable Information
How We May Use Your Information | 2
– General Uses
We use the information we learn from you to help us personalize and continually improve your experience on the Website. If you provide us with Personal Information, we may retain and use that information for several purposes. For example, we may use your Personal Information in order to process and fulfill any transactions or services that you request, such as sending e-mail inspirations you sign-up for on the Website, products or merchandise that you purchase on the Website (including any customary follow-up or confirmation communications regarding such transactions), establishing an account for you, responding to your questions, or sending e-mails to our mailing list subscribers. We may also use Personal Information to ensure compliance with our policies and applicable law. In addition, we may send you periodic communications by e-mail or regular mail, such as news updates, special offers or information on our products or services, if you have chosen to receive such communications. If you later wish to opt-out of receiving such promotional e-mails from us at any time, simply follow the instructions for doing so in the e-mails that you receive from us. We reserve the right to send you certain communications relating to the Website, such as service announcements, e-mails related to purchases you have made, or similar administrative or transactional messages, without offering you the opportunity to opt-out of receiving them. In general, we may use the information to:
Improve our products, our site, and how we operate our business.
Provide you with services, content, products, or other information you request.
Communicate with you about your account or transactions with us and send you information about features and enhancements on or to our Website.
Communicate with you about changes to our policies.
Personalize content and experiences on our Website, including providing you recommendations based on your preferences.
Send you offers and promotions for our products and services, or special events.
Optimize or improve our services, products, and operations.
Detect, investigate, and prevent activities that may violate our policies or be illegal.
Perform statistical, demographic, and marketing analyses of users of the Website.
– Combination of Your Information
We may use the information from one portion of the Website on other portions of Website or in our network of Websites, all of which are owned and operated by Luna Volta, and we may combine information gathered from multiple portions of the Website into a single user record. We may also use and/or combine information that we collect off-line or we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records. If we combine information collected from the Website with information subject to additional restrictions on use or disclosure, such as information protected under the Health Insurance Portability and Accountability Act, as amended, including implementing regulations (collectively, “HIPAA”) we will apply the more restrictive rules to the combined information.
With Whom We May Share Your Information | 3
We may sometimes use other businesses to perform certain services for us, such as maintaining the Website and our mailing lists, processing orders and delivering products, sending postal mail, and providing marketing assistance and data analysis. We may provide Personal Information to those businesses when that information is necessary for them to complete a requested transaction or otherwise perform their duties. Luna Volta will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Luna Volta's behalf. You may also have given us permission to send you information regarding products which we may believe may be of interest to you. As Luna Volta develops, we may buy other businesses or their assets or sell our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that Luna Volta or all of its assets are acquired, customer information would be one of the transferred assets. We reserve the right to disclose visitor information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else that could be harmed by such activities. We also reserve the right to disclose visitor information when we believe in good faith that the law requires it.
– Third-Party Agents
We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, content syndication, content management tools, social media integration, marketing, analytics, billing, storage, shipping, fulfilment, distribution, customer service, and fraud protection. These entities may have access to the personally identifiable information needed to perform their functions. If such access is required, the third parties will be contractually obligated to maintain the confidentiality and security of that personally identifiable information.
– Business Partners and Third Parties
To opt-out click the “Unsubscribe” button included at the bottom of each email, contact us at firstname.lastname@example.org or mail us at: Luna Volta, Inc. 1804 Garnet Ave #340 San Diego, CA 92109
– Law Enforcement, Legal Process, and Emergency Situations
We also may use or disclose personally identifiable information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.
– Use of Non-Personally Identifiable Information
We may disclose or share non-personally identifiable information in any other manner that we deem appropriate or necessary. Among other things, we will disclose non-personally identifiable information to third parties to help us determine how people use parts of the Website and who our users are so we can improve our Website. We will also disclose non-personally identifiable information to our partners and other third parties about how our users collectively use the Website.
Aggregate Information | 4
From time to time, we may collect general, non-personal, statistical information about the use of the Website, such as how many visitors visit a specific page on the Website, how long they stay on that page and which hyperlinks, if any, they "click" on. We collect this information through the use of "cookies" and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Website are most popular and to enhance the Website for visitors. We may group this information into aggregate visitor data in order to describe the use of the Website to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. We also may group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Website.
Cookies and Other Tracking Technologies | 5
Links to Other Sites; Public Venues | 6
Security | 7
We intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure. The security of your Personal Information is important to us. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, there is some risk in transmitting information electronically. We cannot guarantee the security of our databases, nor can be guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. By supplying us with information, you acknowledge these risks and signify that you have voluntarily chosen to provide the information despite the inherent risks involved. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. If you create an account on the Website, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account.
– Payment Processing
If you provide us with your credit card information during the payment process, we send it to our PCI-DSS compliant payment gateway for processing using SSL encryption technology. Your credit card information is never stored for use beyond your current transaction. All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and our payment processors and service providers.
– Retention of Personally Identifiable Information
The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
Children's Privacy | 8
This Site is not intended for use by children under 18. We do not knowingly collect Personal Information from anyone under 18 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 18, we will make commercially reasonable efforts to delete such information from our database.
Notice to Non-US Users | 9
Accessing and Correcting Your Information | 10
You may send an email to email@example.com to request the correction or deletion of any personally identifiable information that you have provided to us. Be advised that we may not be able to delete your personally identifiable information without also deleting your user account. You will not be permitted to examine the personally identifiable information of any other person or entity and may be required to provide us with personally identifiable information to verify your identity prior to accessing any records containing information about you. We may not accommodate a request to change or delete personally identifiable information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.
Governing Law | 12
– California Privacy Rights
California Civil Code Section 1798.83 permits customers of Luna Volta who are California residents to request certain information regarding its disclosure of their personally identifiable information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to firstname.lastname@example.org specifying that you seek your “California Customer Choice Notice.” Please allow thirty (30) days for a response.
Customer Service | 13
For questions or more information contact our customer service team at email@example.com or by mail at: Luna Volta, Inc. 1804 Garnet Ave #340 San Diego, CA 92109